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Your Rights To Cancel:


You have the right to cancel an order within 14 consecutive days without any given reason.

The cancellation period will expire after 14 days from the day on which you or a third party acquires the physical possession of the goods. e.g. neighbour or colleague

To exercise the right to cancel you must inform us of your decision to cancel with a clear statement by Writing to us at:



61 62 Low Street 

Keighley Market Hall 

Keighley West Yorkshire

BD21 3PQ


or email us at

or alternatively use the provided form below for your convenience

Download & Print a Cancellation Form 

Download & Print Pdf File here

To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period expires.

You are not obliged to use the returns form on this page but however this is an option and most affective way for your convenience, we may also send out a copy of the returns form with each order, Extra copies of the return form can be downloaded here to print.

If you use the cancellation form to submit your cancellation you shall receive an acknowledgement email with information you provided for your reference and safe keeping in the event of a dispute arising.



Once you have decided to send back the goods (14 days from cancelation) or hand them over to us with undamaged packaging and complete contents. You are only liable for any diminished value of the goods resulting from the handling and transporting of the goods up to the point when we receive them,in this instance we shall be unable to process a refund and therefore hold all reimbursement until a mutual decision is reached or dispute settled, make sure sufficient packaging is used to protect the goods from damage caused by transportation so we may process the refund quickly and effectively..

You shall bear the cost and arrange for delivery if you want to retrieve goods back from us if products are broken or damaged. Please note for hygiene reasons any potty training or feeding equipment cannot be returned or refunded if hygiene seals are broken or tampered with.


Send Goods To:


61 62 Low Street

Keighley Market Hall

Keighley West Yorkshire

BD21 3PQ


The deadline is met if you send back the goods before the period of 14 days has expired. You will have to arrange & bear the direct cost of returning the unwanted goods which shall cost you no more than £10.00 approximately.

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